Brad Birnbaum is a technology entrepreneur and innovator who is currently the CEO and co-founder of Kustomer Inc. With more than 20 years of experience as a C-level executive, Brad is a well-known figure in the tech industry, recognized for creating disruptive enterprise technologies that help businesses improve their customer experience.

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Overview

Location : New York, United States
Founder of : Kustomer and CRMXchange , Desk.com ( closed 2018 )
Education : Stony Brook University.
Industry : Software & Tech Services

Education

As born in New York, Brad insists on constructing the subsequent extraordinary NYC primarily based tech startup. Birnbaum had a diploma in Information Systems from Stony Brook University . Birnbaum also worked as a Justice Louis Brandeis Scholar at Brandeis University and a Simon’s fellow at the University of New York at Stony Brook, where he has done advanced research in organo-steel chemistry. Birnbaum has published different courses and served as a technical editor for Macmillan’s best selling Java and Internet books.

Career

Brad started out his career by founding eShare Communications at the same time as in university. As a Vice President and CTO of Product Development at eShare Technologies, he took elements in revolutionizing and launching the first chat device used for customer support. eShare was later sold to Melita International and he endured his CTO position for the bigger entity, rebranded as eShare Communications. Brad held government roles at Divine Interventures and eAssist all the whilst focusing on enhancing customer support for organization agencies. Also, Brad led the community chat group at AOL and became CTO for Airtime. Brad contributes regularly to Forbes in which he writes approximately developments that have an effect on the customer service enterprise these days.

Having found his niche in the customer service space, it was full speed ahead for Birnbaum. His company went on to provide the support for large scale enterprises such as AOL, Sprint, Dell and Microsoft. eShare was sold to Melita International in 1999. Mission passionate, he believes in leading with cause and constructing solutions that remedy real international issues.

Brad the CEO of Kustomer set out his hands with Jeremy Suriel and the Kustomer team to construct something the world desperately desires a modern-day, purchaser-centric platform for constructing packages whilst modernizing the customer support tool panorama. Kustomer’s platform combines customer conversations from multiple channels into a single view, allowing businesses to personalize their interactions, provide faster resolutions and create more loyal customers.

Overall, Brad Birnbaum a respected figure in the tech industry, known for innovative ideas and commitments to improving customer experience through technology. His work at Kustomer and his past accomplishments demonstrate his passion for helping businesses succeed and his ability to create disruptive technologies that drive growth and innovation.

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